Privacy Policy

Who we are

Custom Management Group Pty Ltd (ABN 56 652 350 911) provides operational advisory, compliance and business systems services to Australian organisations. In this policy, "we", "us" and "CMG" refer to Custom Management Group Pty Ltd.

This policy explains how we handle personal information in connection with our website and our consulting engagements.

Information we collect

We collect the information you choose to give us. On this website that is limited to what you send us by email, such as your name, business name, email address, phone number and a description of what you need help with.

During an engagement we may also handle business records that contain personal information about your staff or contractors, for example training records, licence details, incident reports and compliance registers. We only handle that information for the purpose of delivering the engagement.

How we use it

We use your information to respond to enquiries, prepare proposals and capability material, deliver contracted services, meet our record keeping obligations and manage our business relationship with you.

We do not sell personal information, and we do not use it for unrelated marketing.

Disclosure

We may disclose information to service providers who support our operations, such as email and document hosting, and to others where you have asked us to or where we are required or authorised by law.

Where our providers store information outside Australia, we require them to protect it to the same standard set out in this policy.

Security and retention

We take reasonable steps to protect information from misuse, loss and unauthorised access, including access controls on our systems and limiting access to the people who need it.

We keep records for as long as needed for the purpose they were collected and for any period required by law, then destroy them or remove identifying details.

Cookies and analytics

This website does not use advertising cookies or third party tracking pixels. Standard web server logs may record technical details such as IP address and browser type for security and reliability purposes.

Access, correction and complaints

You can ask us what personal information we hold about you, ask us to correct it, or make a complaint about how we have handled it. Email info@custommanagementgroup.com.au and we will respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.