Systems

Business Systems & Process Improvement

Most operational businesses do not have a people problem, they have a process problem. Work is held together by memory, email threads and spreadsheets that only one person understands. CMG maps how the business actually runs, then rebuilds the workflow so it runs the same way every time, with or without the owner in the room.

What's Included

Scope of work

  • Process mapping from end to end across operations, admin and finance handoffs
  • Master document register with version and approval control
  • Digital workflow build in Microsoft 365 (SharePoint, Lists, Power Automate)
  • Payroll, timesheet and administrative process redesign
  • Standard operating procedures written for the people who use them
  • Handover, training and internal ownership transition

Ready to take control of the operation?

Request our capability pack, which includes the operating model, service scope, compliance approach and sample reporting outputs, or book an operational assessment.

Request Capability Pack